Terms of Service
Last Updated: March 12, 2026
Welcome to Vetly
By using Vetly, you agree to these terms. Please read them carefully.
1. Account & Usage
- You must be 18 or older to use this service
- Provide accurate account information
- You are responsible for account security
- One account per user
2. AI Service
- AI guidance is for informational purposes only
- Not a substitute for professional veterinary advice
- To generate analysis, your symptoms, pet information, and optional photos are shared with our third‑party AI service provider, OpenAI.
- You consent to this data sharing when you use the service
- Decisions based on AI output are your own responsibility
- Service availability may vary
3. Subscriptions
- Billed in advance, non‑refundable
- Auto‑renews unless canceled at least 24 hours before the end of the current period
- Cancel anytime through your Apple ID settings
- Price changes will be notified with 30 days advance
4. Acceptable Use
- No illegal or harmful use
- Do not reverse engineer the service
- Respect intellectual property
- Do not share account credentials
5. Content & IP
- You own your input content
- We own the service and algorithms
- You grant us a license to process your data to provide the service
- No unauthorized reproduction of our content
6. Limitations
- Service provided 'as is'
- No guarantee of specific outcomes
- Liability limited to the amount you paid for the service
- Not liable for indirect damages
Contact
For questions about these terms, contact us at support@vetly.cc. Response time: 1‑2 business days.