Privacy Policy

Our Commitment

At Vetly, we take your privacy seriously. This policy explains how we collect, use, and protect your information when you use our AI‑powered pet health assistant.

Information We Collect

• Account information: email, display name
• Pet information: name, species, breed, birth date, weight, gender, spay/neuter status
• Consultation data: questions, answers, photo descriptions (photos are not stored)
• Usage data: app interactions, features used
• Device information: device type, OS version

How We Use Your Information

• Provide personalized AI health guidance
• Improve our algorithms and user experience
• Communicate important updates and support
• Ensure platform security and prevent fraud

Data Sharing

We do not sell your personal data. To deliver AI‑driven health analysis, we share the following information with our third‑party AI service provider, OpenAI:

• Symptoms you describe
• Pet information (name, species, breed, age, weight, etc.)
• Photos you upload (used only for analysis and not stored on our servers)

Data Security

We implement industry‑standard security measures to protect your information:

• All data is encrypted in transit
• Access controls and regular security audits
• We never store uploaded photos on our servers

Your Rights

• Access and review your data
• Request data deletion
• Delete your account at any time
• Opt out of communications

Contact Us

If you have questions about your privacy or data, please contact us at support@vetly.cc.